Client case studies
Innovation service strategy
Which innovative services will produce growth drivers for my business?
Which services should be invested in to improve the customer experience and increase their satisfaction?
How to shift from an economic model focusing on products to services?
Defining a service strategy can be achieved at two levels: firstly, the creation of innovative services to enhance the value proposition, unleash new growth drivers and strengthen the customer relationship. Secondly, certain firms decide to go a step further and shift their economic model from being product-centric to service-centric.