Client case studies
Global client study
Which steps to follow to design a customer-centric vision and implement this within the organisation?
How to innovate and highlight cases illustrating the client culture?
What is the impact of a customer vision transformation on support functions?
Being customer-centric means positioning the customer (its needs and satisfaction) at the centre of the organisation's priorities. It’s a change in the business model which involves rethinking each link of the value chain: offer, relationship, promotion, selling points and digital.
Associate Customer ExperienceContact