Key expert
A ChatBot with generative AI to relieve the HR teams
Challenge
Administrative departments spend countless hours answering employees' questions. Often redundant, these questions are often answered in administrative documents such as contracts, company agreements, internal regulations or collective agreements.
To save administrative teams valuable time and boost their productivity, we created and implemented the Equancy Assistant application, on a dedicated Gen AI Tool Protal AND on Microsoft Teams, which uses generative AI based on internal administrative data to provide informative support to employees. The chatbot also enables employees to get answers faster.
The main objectives are
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01.
Offer support for the integration of new employees.
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02.
Improve the productivity of administrative staff.
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03.
Propose relevant information to solve common problems.
Deliverables
Results
- Improving the employee experience: an innovative project for users and the administrative staff who design it
- Faster information searches for employees
- Reduced demand on administrative staff for basic services
- Improving the productivity of administrative services
Other cases
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