We help you strengthen your customer capital, design memorable customer experiences, and ensure long-lasting loyalty.

Our offer is divided into 3 main areas of expertise:


Customer knowledge / Segmentation & scoring / CRM performance


Customer experience / Relationship platform / Client service innovation


Omni-channel contact plans / Client-driven organization / CRM solutions

What we can do for your business

Create a seamless, branded and engaging brand experience
Understand which channels are preferred by your most valuable customers and increase your ROI
Turn your customer data into efficient and impactful contact plans
Engage your clients by overcoming your loyalty breakers and making the most of your loyalty drivers

Key services

Customer experience design
CRM strategy
Omni-channel strategy
CRM strategy

Our experts

Our customer marketing team of experts is led by Bertrand Destailleur.

Bertrand Destailleur Bertrand Destailleur Executive VP

Case studies

Enhancing the overall ski resort customer experience with a unified CRM strategy
Capturing the brand signature in a unique customer experience
Uncovering business opportunities in a customer portfolio
Creating multichannel real-time recommendations for more engagement and conversion